Return & Refund Policy

We will review a claim when:

• a product is damaged or broken when received;
• a product is missing from the order;
• you receive a product different from the one ordered; or
• a product has a genuine quality defect, such as cork taint, spoilage, leakage, or a compromised seal.

All claims are subject to verification and approval. Contact us before bringing a product to the store or attempting to return it.

Report damaged, broken, missing, or incorrect products within 24 hours of delivery, pickup, or an in-store purchase.

Keep the affected product and its packaging until we complete our review. Do not discard or return anything unless our team instructs you to do so.

If an opened wine or spirit appears to have a genuine quality defect, contact us within 5 days of delivery, pickup, or an in-store purchase.

Keep the bottle, closure or cork, remaining contents, and proof of purchase so our team can evaluate the claim.

Personal taste preference, expected product characteristics, and normal variation between vintages or batches are not quality defects.

For an approved claim, Amster Wine may provide a replacement, store credit, or refund. The remedy depends on product availability, the nature of the issue, and the result of our review.

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear after it is processed. Your bank, card issuer, or payment provider may require additional time.

There is no return or restocking fee for an approved damaged, defective, missing, or incorrect-product claim.

Unless required by law or covered by an approved claim above, we do not accept returns or exchanges for:

• a change of mind, accidental purchase, unwanted gift, or regular-order over-purchase;
• personal taste preference or a product not meeting personal expectations;
• damage occurring after delivery or pickup;
• improper storage or handling;
• an opened or partially consumed product without a verified quality defect; or
• a purchase without a receipt or other proof of purchase.

An unopened bottle is not automatically eligible for return.

Contact us within 5 minutes of placing an order if you need to modify or cancel it. Once fulfillment begins, we normally cannot change or cancel the order. A request is not confirmed until our team accepts it.

For immediate help, call (646) 838-5011.

When appropriate, our delivery team may make up to two delivery attempts. The recipient must be present and provide a valid, government-issued photo ID showing that they are 21 or older.

If the second attempt fails because the customer is unavailable or cannot provide the required identification, the order will be cancelled and a 15% restocking fee will be deducted from the refund. The remaining refund will be issued to the original payment method and generally appears within 5–10 business days after processing.

Returns for an event or bulk order are available only when the return terms are agreed in writing before the event. That written agreement controls the eligible products, condition requirements, return window, quantities, and fees.

If the agreement permits returns and the returned amount is more than 30% of the original purchase value, a restocking fee of up to 15% may apply.

Contact us before bringing a product to the store so we can review the issue and explain the next step.