Understanding Our Return Policy at Amsterwine

At Amsterwine, we take great pride in providing high-quality wines and exceptional service to our customers. We understand that sometimes issues can arise, and we are here to support you whenever they do. However, it is important to be aware of New York State law regarding returns of alcoholic beverages.

New York State Return Law for Alcoholic Beverages

Under New York State law, alcoholic beverages cannot be returned, except in specific cases where the merchandise is found to be defective in quality. This means that if the wine or spirit you purchased has a quality issue, we will gladly address the concern to ensure your satisfaction. However, for other reasons—such as a change of mind—we are unable to process a return.

Damaged or Incorrect Orders

If you receive an order that is damaged, defective, missing items, or differs from what you expected, please let us know within 72 hours of delivery. Prompt communication helps us resolve issues quickly and efficiently. Unfortunately, we may not be able to assist with requests reported after 72 hours of purchase.

We believe in making things right, so if you encounter any problems, reach out to us immediately. You can contact us by phone at (646) 838-5011 or via email at support@amsterwine.com. Our team is committed to working with you to address any concerns.

Exchanges & Our Commitment to Service

While refunds are not available due to the legal restrictions, we are more than happy to facilitate exchanges for items purchased within a 3-day timeframe. Our dedicated team will do everything we can to ensure that you find a suitable replacement and are happy with your purchase.

Your satisfaction is our top priority, and we strive to provide a seamless experience. We appreciate your understanding of the unique requirements surrounding the return of alcoholic beverages, and we are always here to assist with any concerns.

Need Assistance? Don't hesitate to get in touch if you need support—we're always ready to help you enjoy the best possible experience with Amsterwine!